Privacy Policy

At couch.iD, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or use our website ("Site"), as well as your rights regarding that information. By using couch.iD, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

a. Personal Information

Personal information refers to data that can be used to identify you personally. This may include:

  • Contact Information: Name, email address, phone number, mailing address.
  • Account Information: Username, password, profile information.
  • Payment Information: Billing address, payment card details (processed through third-party providers).
  • Communications: Any messages or interactions you have with couch.iD through customer support or otherwise.

b. Non-Personal Information

Non-personal information is data that does not identify you personally, such as:

  • Device Information: IP address, browser type, operating system.
  • Usage Data: Pages visited, time spent on the Site, referral sources.
  • Cookies and Tracking Data: Information collected via cookies and similar tracking technologies (see our Cookie Policy for more details).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To manage your account, process transactions, and deliver products or services you have requested.
  • Improving the Site: To analyze usage patterns, improve the functionality and design of the Site, and develop new features.
  • Communication: To respond to your inquiries, send you updates, promotions, and notifications about your account.
  • Personalization: To tailor content, advertisements, and recommendations to your preferences and interests.
  • Legal Compliance: To comply with legal obligations and protect the security of our Site and users.

3. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

a. Service Providers

We work with third-party service providers to perform various business operations, such as payment processing, analytics, hosting, marketing, and customer support. These service providers are authorized to use your information only as necessary to provide services on our behalf.

b. Legal Obligations

We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or legal process, or to protect the rights, property, or safety of couch.iD, our users, or others.

c. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy commitments outlined in this policy.

d. With Your Consent

We may share your personal information with third parties if you provide your explicit consent to do so.

4. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

5. Security of Your Information

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and secure server technology. However, no method of transmitting or storing data is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

a. Access and Correction

You have the right to request access to the personal information we hold about you and to correct any inaccuracies.

b. Deletion

You may request the deletion of your personal information, subject to certain legal obligations or legitimate business interests that may require us to retain it.

c. Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to request that we transmit it to another controller where technically feasible.

d. Object to Processing

You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

e. Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Children’s Privacy

couch.iD does not knowingly collect or solicit personal information from individuals under the age of 13 (or the equivalent minimum age in your jurisdiction). If we learn that we have collected personal information from a child under this age, we will promptly delete that information. If you believe we may have information about a child under the minimum age, please contact us.

8. International Data Transfers

couch.iD operates globally, and your personal information may be transferred to, and processed in, countries outside of your jurisdiction, including the United States. We take steps to ensure that any such transfers comply with applicable data protection laws and provide appropriate safeguards for your personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at office@couchid.digital.